Pohang City Selects 100 Call Center Agents Ahead of City Bus Route Reorganization

The scene of the Pohang City bus route reorganization call center demonstration held on the 8th.

[Asia Economy Yeongnam Reporting Headquarters Reporter Park Dong-wook] Pohang City, Gyeongbuk Province, which is preparing to reorganize city bus routes, is striving to devise measures to minimize inconvenience to citizens, such as holding a demonstration session for the civil complaint call center.

The demonstration session held on the 8th was conducted in a discussion format on ways to increase citizen satisfaction after sharing the operation process of the call center system, with the participation of the transportation and civil complaint general departments and 8282 call center officials.

The Pohang City route reorganization call center currently being established provides customized services to each citizen by utilizing a database (DB) and a dedicated counseling program. Call center counselors will guide citizens more conveniently about the changed bus routes based on the counseling program screen and the city bus information system before and after the route reorganization provided by Daum Kakao.

Pohang City plans to minimize citizen inconvenience caused by the route reorganization by selecting and deploying about 100 call center and on-site guidance personnel appropriately in line with the timing of the city bus route reorganization.

Jo Gwang-rae, head of the Construction and Transportation Business Headquarters of Pohang City, said, "We are preparing for the city bus route reorganization on July 25 from the citizens' perspective to make it faster, more convenient, and smarter," and pledged, "We will thoroughly prepare to ensure there is no negligence in preparing for the route reorganization."

This content was produced with the assistance of AI translation services.