Shinhan Bank Saves 21 Billion KRW Over 5 Years with Automated Financial Statement Entry Process

[Asia Economy Reporter Kim Hyo-jin] Shinhan Bank announced on the 8th that it has implemented an automated process for entering corporate financial statements by combining the employee chatbot 'AI Molly' with Robotic Process Automation (RPA) technology.

With this automated process, branch employees only need to input the company's business registration number and financial statement issuance number into the chatbot 'AI Molly,' and the RPA automatically retrieves information from the National Tax Service and inputs the data. Once the input task is completed, a notification message is sent to the requesting employee to start subsequent tasks.

As a result, employees can save 20 to 30 minutes previously spent on manual data entry, and concerns about errors caused by incorrect number input have been eliminated. In particular, it is expected to significantly reduce the workload of branch employees who are overwhelmed with COVID-19 financial support tasks and corporate credit evaluation work.

Shinhan Bank has continuously promoted RPA over the past three years, expanding its application scope to enable not only headquarters departments but also all branch employees to utilize RPA in their work. Through the RPA project, the bank has improved work quality, enhanced customer convenience, and improved employees' working methods, projecting cost savings of over 21 billion KRW over the next five years.

This content was produced with the assistance of AI translation services.