Incheon Airport Strengthens 'Untact'... 24-Hour Chatbot Guidance Service

The arrival hall of Terminal 1 at Incheon International Airport was bustling with arriving passengers, police officers, and traffic guidance staff on the 1st, when the mandatory 2-week self-quarantine for all incoming travelers from abroad began. Photo by Moon Honam munonam@

[Asia Economy Reporter Yu Je-hoon] Incheon International Airport Corporation announced on the 1st that it will introduce a 24-hour chatbot guidance service called 'Airbot' to strengthen untact services during the COVID-19 pandemic. This service will undergo a three-month pilot operation starting from today and will be officially launched in September.

The Airbot service will be available to Incheon Airport users and resident employees, providing 24-hour information on ▲flight guidance ▲aircraft operation information ▲boarding procedures ▲airport services, among others.

Users can enter questions in sentence or phrase form into the chatbot dialogue window and receive real-time answers. Passengers unfamiliar with chatbot use can click on the category icons provided at the top of the dialogue window to receive the desired information.

In particular, the 'My Customized Flight Guidance' service provides tailored information all at once from departure to boarding when the user inputs the flight number of their upcoming flight into the dialogue window.

Incheon Airport Corporation plans to further strengthen contactless services by introducing not only Airbot for airport users but also 'Ipjubot' for resident employees and 'Access Pass Guidance Talk,' a chatbot for the airport access pass issuance system.

President Koo Bon-hwan stated, "We plan to lead the post-COVID era by actively adopting smart airport services using Fourth Industrial Revolution technologies such as artificial intelligence and big data in a contactless manner."

This content was produced with the assistance of AI translation services.