Orange Life Selected as Excellent Call Center for 16 Consecutive Years by KSQI

Orange Life announced on the 26th that it has been selected as an excellent call center for 16 consecutive years in the Korea Service Quality Index (KSQI) survey conducted by the Korea Management Association Consulting.

[Asia Economy Reporter Oh Hyung-gil] Orange Life announced on the 26th that it has been selected as an excellent call center for 16 consecutive years in the Korea Industry Service Quality Index (KSQI) survey conducted by the Korea Management Association Consulting.

Orange Life received the highest scores in six areas: number of call connection attempts, speaking speed, confident responses that inspire customer trust, proactive guidance on inquiries, and easy-to-understand explanations for customers.

The Orange Life call center utilizes big data technology in various non-face-to-face services, such as linking the STT/TA system, which converts consultation content into text for analysis, with the Customer Emotion Analysis solution (CEA). It also introduced a visible ARS service to help customers use the call center more easily and intuitively.

Lee Ki-heung, Vice President of Orange Life, said, "Considering customers' preferences for various channels, we operate non-face-to-face services applying innovative technologies not only in the call center but also in the mobile center and mobile applications. We will strive to provide services that connect customers whenever and wherever they need."

This content was produced with the assistance of AI translation services.