Samsung C&T "Differentiated Quality Control... Maximizing Resident Satisfaction in Banpo 3rd District"

Perspective view of Banpo 3rd District (Photo by Samsung C&T)

[Asia Economy Reporter Moon Jiwon] Samsung C&T announced on the 25th that it will maximize resident satisfaction by applying the differentiated quality management know-how unique to 'Raemian' to Banpo Apartment 3rd Complex (hereinafter Banpo 3rd Complex) in Banpo-dong, Seocho-gu, Seoul, which is currently under bidding.

According to Samsung C&T, Raemian has been operating the 'Quality Real-name System' and 'Quality Demonstration Meeting' since July 2018 to improve apartment quality management levels.

The Quality Real-name System is a system where constructors and managers check and sign off on the construction status to minimize defects such as condensation, noise, and leakage. The Quality Demonstration Meeting is held before starting major works such as waterproofing and insulation to share quality standards and preemptively eliminate possible defects.

Raemian supports unit finishing management starting five months before move-in and conducts a full inspection to self-check the internal construction status and quality from the customer's perspective. It also operates a program that allows customers to visit and check the construction status before moving in.

In particular, Raemian launched 'Hestia,' the industry's first residential service brand, in 2005. Hestia resolves resident inconveniences through unit cleaning services such as air conditioner and heat exchanger filter replacement and by providing 'Home Repair' videos.

Samsung C&T is known to have had only one defect case recognized by the Ministry of Land, Infrastructure and Transport's Defect Review and Dispute Mediation Committee from January to October last year.

A Samsung C&T official said, "Apartment construction quality management and service levels are directly related to residents' quality of life after moving in," adding, "We will enhance resident satisfaction in Banpo 3rd Complex through Raemian's differentiated quality management know-how and move-in services."

This content was produced with the assistance of AI translation services.