Korea Airports Corporation Launches 'Mureoboean' Chatbot Service for Prohibited Carry-on Items

[Asia Economy Reporter Yu Je-hoon] Korea Airports Corporation announced on the 18th that it will operate the 'Mureoboan' KakaoTalk chatbot service, which allows passengers using air traffic to directly check whether the items they carry fall under prohibited items for cabin carry-on.

The Mureoboan chatbot service can be accessed by entering one of 'Security Check', 'ID Card', 'Mureoboan', or 'Korea Airports Corporation' in the KakaoTalk search bar. When the name of an item is entered in the chat window, the artificial intelligence (AI) chatbot responds whether it is allowed to be carried on board. In addition, users can check valid IDs required for domestic flights, security check procedures, security check-related Q&A (FAQ), information on domestic airports, and major airlines.

The corporation stated that it launched this service in response to the recent sharp increase in inquiries about prohibited items for cabin carry-on. In fact, inquiries related to prohibited items at 14 airports nationwide (excluding Incheon International Airport) increased from about 1.22 million in 2018 to about 1.39 million last year.

Son Chang-hwan, president of Korea Airports Corporation, said, "This service is expected to improve the quality of service for customers by proactively reducing complaints from air traffic users regarding the detection and confiscation of prohibited carry-on items and the time required for security checks," adding, "We will actively strive to realize a convenient smart airport for customers."

This content was produced with the assistance of AI translation services.