"From Consultation to Purchase"... Audi Launches Non-Face-to-Face Consultation Service

Audi Launches Non-Face-to-Face Video Consultation Service (Photo by Audi Korea)

[Asia Economy Reporter Kim Ji-hee] Audi Korea announced on the 15th that it will launch the 'Audi Non-Face-to-Face Video Consultation Service,' allowing vehicle purchases and consultations without visiting showrooms.

This service was prepared to minimize the inconvenience of having to visit showrooms directly when purchasing vehicles while refraining from going out due to the recent spread of the novel coronavirus infection (COVID-19), and at the same time to enhance customer convenience through non-face-to-face video consultations. Customers can apply online and proceed with non-face-to-face video consultations and purchases through the 'Audi Non-Face-to-Face Video Consultation Service' on the Audi Korea website.

Consumers who wish to have a video consultation can complete the application by entering simple information such as the desired model and showroom on the Audi website. Afterwards, the assigned sales advisor will contact the customer separately to discuss the detailed schedule for the consultation, and the video consultation will be conducted via Kakao FaceTalk at the agreed time. Additionally, when making a video consultation reservation, notifications for key stages such as reservation confirmation, one day before, and consultation completion are also provided.

Audi plans to strengthen the service by enabling real-time reservation systems and allowing customers to book desired dates and times in the future.

Meanwhile, Audi is conducting disinfection and sterilization at nationwide showrooms and service centers to prevent the spread of the novel coronavirus infection (COVID-19).

This content was produced with the assistance of AI translation services.