KakaoBank, All Outsourced Call Center COVID-19 Test Results 'All Negative'

Floors with confirmed cases to be closed for 2 weeks... Other floors to reopen sequentially from next week
Additional alternative workplaces to be secured for prolonged COVID-19 and service continuity

[Asia Economy Reporter Kim Hyo-jin] On the 14th, it was announced that after a KakaoBank outsourced call center employee was confirmed positive for the novel coronavirus (COVID-19) on the 9th, tests were completed for a total of 89 people, including coworkers on the same floor and support staff, all of whom tested negative.

KakaoBank and the outsourced call center have completed additional disinfection of the customer consultation area in the building and decided to close the floor where the confirmed case occurred for two weeks. Other floors are planned to be gradually reopened starting next week.

Additionally, KakaoBank has secured additional alternative business sites besides the current substitute site in Gwanghwamun, deciding to respond to the spread of COVID-19 by dispersing customer consultation workspaces.

Han Sang-kyung, head of KakaoBank Customer Service, stated, “Although no additional infections have occurred, we are promoting regional dispersion of workspaces, enhanced disinfection, and efficient remote work systems in preparation for the possibility of COVID-19 resurgence and prolonged spread,” adding, “We will devise the best measures to protect employees and ensure continuity of customer consultation services.”

This content was produced with the assistance of AI translation services.