Disaster Relief Fund 'Donation Screen' Changes... "Reconfirmation via Popup Window"

Online Donation Cancellations Are Only Possible on the Same Day

[Asia Economy Reporter Ki Ha-young] The online application screen for the Emergency Disaster Relief Fund is expected to change. Following criticism that it induces 'accidental donations,' it is likely to be revamped to include a popup window that asks users to confirm their donation decision once again.

According to the card industry on the 12th, card companies have begun revising the online application screen related to donations for the Emergency Disaster Relief Fund. An industry official said, "There have been discussions about improving the online application screen for the Emergency Disaster Relief Fund," adding, "If applicants choose to donate, a popup window will appear to confirm their decision once more, and the improvement work has started."

Since the start of the disaster relief fund application, card company call centers and online communities have been flooded with inquiries asking whether mistakenly donated relief funds can be refunded. It was common for applicants to inadvertently agree to the donation section while consenting to terms and conditions during the application process. Notably, at the final step of the application, only two options appear: 'Full Donation' or 'Enter Donation Amount Directly,' with no option to select 'Do Not Donate.' Because of this, some citizens criticized the government, suggesting it might be encouraging accidental donations. Hana Card, which received many related complaints, added a donation change button the previous afternoon to allow users to cancel their donations.

Initially, the card industry requested that the application screen for the relief fund and the donation application screen be separated. However, it is reported that the government issued guidelines instructing that both the relief fund application and donation application be completed on the same screen. From the card companies' perspective, they have no choice but to follow the government's guidelines.

Meanwhile, donations made through online applications can only be canceled on the same day. In response to ongoing complaints and inquiries, each card company has decided to allow cancellation or modification of donation amounts only for applications made on the same day.

This content was produced with the assistance of AI translation services.