Shinhan Life Operates Consumer Protection Jury Panel with 100 Customers
Shinhan Life announced on the 7th that it conducted the "100 Customer Jury Panel" to strengthen the consumer protection system based on active communication with customers.
View original image[Asia Economy Reporter Oh Hyung-gil] Shinhan Life Insurance announced on the 7th that it conducted the '100 Customer Jury Panel' to strengthen the consumer protection system based on active communication with customers.
Shinhan Life Insurance formed a jury panel of 100 members selected from among its customers and held a complaint review meeting involving the jury panel for two cases currently under dispute as complaints.
In the case related to incomplete sales, the jury panel's opinion was rejected but was ultimately accepted, while the complaint regarding the cancellation of contract termination request was closed with the same rejection as the jury panel's opinion.
The customer jury panel system is a customer panel system that allows customers to directly participate in consumer protection-related activities and provide opinions, which Shinhan Life Insurance first introduced in the industry last September.
Additionally, to strengthen the preemptive consumer protection system, Shinhan Life Insurance operates the CEO on-site office and a next-day withdrawal system for the first insurance premium targeting the GA channel once. It also strengthens the post-consumer protection response system by deploying dedicated dispute personnel on-site and operating a prompt and professional response system.
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Sung Dae-gyu, CEO of Shinhan Life Insurance, said, "I sincerely thank all the jury panel members who gave valuable opinions for consumer protection despite the difficult environment caused by the novel coronavirus infection," adding, "We will continue to actively communicate with customers and strive harder to strengthen consumer rights so that Shinhan Life Insurance becomes a trusted company that consumers seek."
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