MS Supports COVID-19 Information with 'Healthcare Bot'

[Asia Economy Reporter Buaeri] Microsoft (MS) announced on the 25th that it has launched a 'Healthcare Bot' that provides information related to the novel coronavirus infection (COVID-19).

The Healthcare Bot is AI-based and designed to help frontline medical institutions effectively respond to questions related to COVID-19. It provides information on COVID-19 symptoms, risk factors, and behavioral guidelines. By offering basic information through the chatbot, it is expected to enable effective resource allocation so that doctors, nurses, administrators, and other healthcare professionals can focus on medical activities.

The Healthcare Bot can be easily and quickly adopted by organizations that want the service, tailored to their own scenarios and protocols. Based on MS's cloud platform Azure, it can be rapidly deployed on an organization's website or application, and a COVID-19 response template set is provided to allow modifications according to the company's needs.

The U.S. Centers for Disease Control and Prevention (CDC) introduced the 'COVID-19 Assessment Bot' using this service, which assesses symptoms of suspected infected individuals and guides them on how to respond. Available on the CDC website, this bot quickly analyzes symptoms and risk factors and provides necessary information and procedures for receiving direct medical services or implementing self-quarantine through indirect medical services.

Providence, one of the largest healthcare systems in the U.S., utilized the Healthcare Bot service to create a healthcare chatbot named 'Grace.' Providence used CDC guidelines and its own clinical protocols to build a similar coronavirus assessment tool in just three days and conducted online consultations to help people in the community determine whether they need treatment for respiratory symptoms.

According to MS, the Healthcare Bot currently provides COVID-19 related information through over one million messages daily, delivering useful information where help is needed.

This content was produced with the assistance of AI translation services.