DB Insurance "Accident Immediate Compensation Expert Response"... Video Consultation Service Opened
Industry's First LTE·5G Mobile Phone and Video Call Compatible System Established
[Asia Economy Reporter Ki Ha-young] DB Insurance announced on the 19th that it will be the first in the industry to introduce a service that provides consultations with customers and repair shops through high-definition video calls without direct face-to-face meetings.
The initiative is being promoted in collaboration with Dadream I&S Co., Ltd., a system specialist company that provides high-definition video call functions based on LTE and 5G by directly linking with telecommunications companies.
This service targets customers who request on-site accident dispatch even for simple accidents, allowing compensation experts to provide direct consultation and guidance, thereby reducing the time required for collecting on-site information and initial measures, and helping to alleviate traffic congestion caused by accidents.
It can also be used to verify damaged vehicles brought in for repairs, improving work efficiency required for confirming damaged parts and is expected to help shorten repair periods.
DB Insurance plans to soon offer this service for iPhones, which do not support video calls, through a web-based video call method.
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A DB Insurance official stated, "By providing high-quality services using video calls without direct face-to-face meetings, it is expected to alleviate the concerns of accident processing customers regarding infections such as the recent novel coronavirus (COVID-19)."
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