SK Broadband Offers One Month Free Support for Call Center Solutions

[Asia Economy Reporter Koo Chae-eun] SK Broadband is offering its 'Cloud Contact Center' solution, which allows call center operations to be conducted using only a PC without separate call center equipment, free of charge for one month to corporate phone customers.

On the 19th, SK Broadband announced that it decided to provide this support to assist small and medium-sized enterprises and small business owners struggling with call center operations due to the recent spread of COVID-19 in call centers. The 'Cloud Contact Center' is a cloud-based call center solution operated in a secure data center, providing all necessary functions for operating small to medium-sized call centers (with 30 or fewer agents), including consultation management, recording, and statistics. It can be accessed via a web application on a PC, and through the 'softphone' feature within the solution, users can connect earphones or headsets to their PC to make calls and handle consultations, enabling agents to work remotely from home.

This support is available to customers using the Cloud Contact Center for the first time. Applications can be made through the SK Broadband Corporate Customer Center. The free period runs from March 19 to May 31, and customers can use the solution free of charge for one month (30 days) from the date of activation. Lee Bang-yeol, head of SK Broadband's Corporate Division, stated, "We decided to provide this support to offer some help to small and medium-sized enterprises and small business owners facing difficulties in call center operations due to the prolonged COVID-19 situation. We will strive to contribute to the activation of remote work based on our ICT solutions."

This content was produced with the assistance of AI translation services.