Jeonnam Provincial Office of Education Operates 'Civil Complaint System Improvement Task Force'

Jeollanam-do Office of Education building (Photo by Jeonnam Office of Education)

[Asia Economy Honam Reporting Headquarters Reporter Lee Jun-kyung] Jeonnam Provincial Office of Education announced on the 18th that it will operate a ‘Civil Complaint System Improvement Task Force (TF)’ that departs from the existing method of discovering improvements focused on civil complaint officers and instead directly identifies unreasonable systems felt by residents in their daily lives and educational settings and proposes improvement plans.

The internal task force, composed of civil complaint officers, discovers meaningful improvement plans at the public interface, while the external task force, consisting of education consumers, finds complaints causing inconvenience in the field and conveys the voices of residents, thereby establishing a two-way civil complaint system improvement system.

The ‘Civil Complaint System Improvement Task Force’ will regularly identify improvement tasks such as cases where complaint handling standards and practices were improved in educational settings, cases where complaint handling procedures were efficiently promoted, and cases where unique complaints were effectively resolved through proactive service provision.

To build consensus among residents while selecting and applying improvement tasks, an online discussion space will be created and operated. Additionally, for improvement tasks that are difficult for the education office to pursue, improvement opinions will be submitted to relevant central government departments, introducing various methods to improve the civil complaint system and thereby increasing satisfaction with civil complaint services.

Kim Chun-ho, Director of the General Affairs Division, said, “A small interest in inconvenient and unreasonable civil complaint systems handled out of habit is the first starting point for proactive administration for complainants,” and added, “We will provide resident-centered civil complaint services and continuously increase complaint satisfaction by discovering system improvements that everyone can empathize with and be satisfied by.”

This content was produced with the assistance of AI translation services.