'Ensuring Spaced Seating in Call Centers' Shinhan Card Builds 'Social Distancing' Work Environment

Shinhan Card Establishes 'Social Distancing' Work Environment
Daily Office-wide Disinfection and Enhanced Everyday Life Quarantine Implemented
Supports Customized Quarantine Measures Including Acrylic Transparent Hygiene Masks for Easier Long Conversations

[Asia Economy Reporter Ki Ha-young] Shinhan Card announced on the 17th that it will establish a 'social distancing' work environment to prevent the spread of group infections of the novel coronavirus disease (COVID-19).

Shinhan Card plans to focus all efforts on improving dense work environments such as call centers located nationwide, starting construction to secure appropriate distancing between counselors and to increase the height of seat partitions. Until the construction is completed, spaced seating for counselors will be implemented starting today.

Daily disinfection measures, including the provision of hand sanitizers and temperature measuring devices, will also be strengthened compared to before, expanding overall office disinfection from once a week to daily.

Since last week, tailored disinfection measures for dense work environments have been implemented, such as providing acrylic transparent hygiene masks that facilitate smooth conversation while preventing droplet spread, instead of the usual masks, in accordance with the nature of call center work that requires long conversations with customers. In the case of Daegu City, the entire center is closed until the end of March.

Meanwhile, Shinhan Card is operating a Business Continuity Plan (BCP) system in response to the COVID-19 crisis. To protect the card payment system, core departments including ICT and information security personnel are being operated separately by diversifying locations between the headquarters and alternative business sites, and efforts are being made to minimize risks through flexible work systems and telecommuting.

A Shinhan Card official stated, “Establishing a social distancing work environment is a comprehensive measure to create a safer work environment,” and added, “We will continue to make our best efforts to minimize customer inconvenience while ensuring that employees can work with peace of mind.”

This content was produced with the assistance of AI translation services.