Yeongam-gun Conducts Happy Call Focused on Civil Complaints Administration That Moves Residents

Increasing Complaint Resolution Satisfaction Through Communication with Complainants

Yeongam-gun has been conducting a Clean Happy Call civil complaint satisfaction survey since July of last year. (Photo by Yeongam-gun)

[Asia Economy Honam Reporting Headquarters Reporter Seo Young-seo] Yeongam-gun, Jeollanam-do announced on the 12th that it will conduct a ‘Clean Happy Call Civil Complaint Satisfaction Survey’ targeting civil complaints with a high likelihood of improper solicitation in handling complaints such as construction, services, and subsidies to realize a clean Yeongam through communication and empathy with residents.

This survey is conducted by directly calling complainants who have applied for complaints to Yeongam-gun since July 1 of last year or have experienced work such as construction, services, and subsidy support, to hear their opinions on public officials’ unfriendliness or impropriety and to improve and correct problems. The survey consists of 22 questions in 7 areas including the kindness, transparency, responsibility, fairness of the public official in charge, and whether there was acceptance of money, entertainment, or conveniences in handling the work.

The target complaints cover 13 tasks in 4 areas including construction and service management, subsidy support projects, taxation and fiscal affairs, and permits and approvals. The results of this survey will be analyzed to eliminate the root causes of corruption from the initial stage if corrupt acts are found, and any inconveniences or suggestions from complainants will be notified to the relevant departments for improvement. Thorough feedback on the Happy Call measurement results is planned.

A Yeongam-gun official said, “Through the Clean Happy Call, we expect not only an improvement in the integrity of the public service community but also an increase in the trust and satisfaction of complainants toward the administration.”

This content was produced with the assistance of AI translation services.