2 More COVID-19 Cases Confirmed in Incheon...Employees at Guro-gu Korea Building, Home to 'Call Center'

A closure notice is posted on the Korea Building in Guro-gu, Seoul, where a COVID-19 cluster infection occurred on the 12th. Photo by Mun Ho-nam munonam@

[Asia Economy Reporter Park Hyesook] Two additional residents of Incheon working in the Korea Building in Guro-gu, Seoul, where a mass infection occurred at a call center, have tested positive for the novel coronavirus infection (COVID-19).

According to Incheon City on the 12th, A (34, male), a resident of Namdong-gu, and B (27, female), a resident of Bupyeong-gu, who work in the building housing the Ace Insurance call center in Sindorim-dong, tested positive.

The call center occupies the 7th to 9th floors and the 11th floor of the building, and A is understood to be working on the 10th floor, unrelated to the call center. B works on the 9th floor of the same building and is known to have been in contact with call center employees.

The city will conduct an epidemiological investigation into their movements and contacts and will announce the results later.

Earlier, the city secured the list of 69 Incheon residents among the call center employees on the 7th to 9th floors and conducted specimen tests, all of which were negative.

As of today, the total number of confirmed COVID-19 cases in the Incheon area is 27.

Meanwhile, Incheon City has launched a full investigation of call centers in the region and efforts to improve working conditions to prevent similar cases related to the mass COVID-19 infection at the Guro-gu call center.

The city has identified 25 call centers with five or more regular employees in the first phase.

The city sent official letters to these call centers recommending strict compliance with COVID-19 prevention guidelines and encouraging active participation in government policies, including social distancing, by improving work systems such as telecommuting and shift work.

Additionally, the city plans to strengthen on-site inspections and disinfection of call centers in cooperation with local district and county offices and to advise insurance-related companies to refrain from holding group training sessions for employees.

This content was produced with the assistance of AI translation services.