Jeonbuk Bank Sees Twofold Increase in Contactless Services Since COVID-19

[Asia Economy Reporter Kim Min-young] Jeonbuk Bank announced on the 9th that the use of non-face-to-face services nearly doubled before and after the outbreak of the novel coronavirus infection (COVID-19).

The use of the bank's smartphone application (app) 'Easy Sign-up Service' increased from 3,380 cases in December last year to 5,054 cases as of last month.

By using Jeonbuk Bank's smart banking app, most banking tasks such as deposit services, card services, loan services, and additional services can be handled non-face-to-face without visiting a branch.

In addition, to assist customers who have difficulty installing and using the banking app, Jeonbuk Bank has been operating a mobile homepage since January last year. According to Jeonbuk Bank, the number of monthly homepage users, which was about 3,600 in December last year, nearly doubled to about 7,000 in February this year.

On the mobile homepage, even non-existing customers can easily use services such as account opening, savings and installment deposits, electronic finance, and loans without installing the app.

Jeonbuk Bank stated that it will actively support non-face-to-face financial services for customers who are having difficulties visiting branches due to the spread of COVID-19.

This content was produced with the assistance of AI translation services.