COVID-19... Rapidly Growing 'Contactless Car Service'

[Asia Economy Reporter Kiho Sung] The automotive industry is significantly expanding non-face-to-face services due to the spread of the novel coronavirus infection. Online purchase consultations are standard, and for repairs that require direct store visits, home-visit services are also being implemented, providing a good opportunity for customers troubled by COVID-19.

According to the automotive industry on the 7th, Jaguar Land Rover Korea will hold an ‘Online Purchase Consultation Event’ on the official Jaguar Land Rover website for one month from the 9th of this month to the 8th of next month.

This ‘Online Purchase Consultation Event’ covers the entire Jaguar Land Rover lineup. By using the ‘Buy Online’ feature on the official website, customers can check the availability of desired models and colors. Using the online estimate saving function, detailed non-face-to-face consultation services are provided at the selected official Jaguar Land Rover showroom, supporting fast and convenient contracts and deliveries. Additionally, customers can compare saved estimates and receive expected estimates for each financial program, helping them make rational choices through direct comparison.

During the event period, 200 customers who receive and save vehicle estimates through the Jaguar Land Rover ‘Buy Online’ site will be entered into a draw to receive a 10,000 KRW department store gift certificate. Furthermore, among customers who receive estimates and complete delivery for the Land Rover New Discovery Sport, All-New Range Rover Evoque, and Jaguar F-PACE models, four will be selected by lottery to receive a Dyson air purifier worth approximately 1 million KRW.

Kumho Tire’s specialized tire distribution store ‘TirePro’ will offer a free ‘Replacement Proxy Service’ for customers needing tire replacement from the 9th of this month to the 30th of next month.

The Replacement Proxy Service involves a driver visiting the customer’s desired location to pick up the vehicle, perform the tire replacement, and return the vehicle. Customers can receive standardized services provided by TirePro without visiting the store directly.

The ‘Free Replacement Proxy Service’ can be conveniently used by purchasing four eligible tires through the TirePro website’s online shopping mall, visiting any TirePro nationwide (except Jeju), or making a phone reservation.

When using the TirePro website’s online shopping mall, customers select tires suitable for their vehicle, choose the installation location, time, and vehicle pick-up and delivery places, and complete payment. Customers not using the online mall can select tires and make reservations by phone inquiry at the nearest store listed on the TirePro website and pay individually.

Kumho Tire has signed a service operation contract with a vehicle transport specialist company, has insurance coverage up to 100 million KRW, and ensures all service personnel wear masks in response to COVID-19. They also conduct pre-inspections when receiving vehicles and post-inspections after installation before returning the vehicle.

This content was produced with the assistance of AI translation services.