[Asia Economy Reporter Kim Min-young] Hana Bank announced on the 24th that it will launch a smart ARS service combining voice ARS guidance and mobile screens.
The smart ARS service allows users to send money, check transaction history, inquire about exchange rates, and conduct overseas remittances through an intuitive design and simple menu structure that can be seen and heard. It improves the inconvenience of having to listen to the entire guidance message before pressing buttons, making it easy for digitally marginalized groups such as seniors or foreign customers who have difficulty using smartphone applications (apps) to use the service.
Additionally, with the increase in foreign workers using the service, it supports text and voice in seven languages?English, Chinese, Vietnamese, Indonesian, Cambodian, Mongolian, and Myanmar?during overseas remittances, and recently used transactions can be accessed directly from the main screen to enhance accessibility.
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A Hana Bank official stated, “Smart ARS enables senior customers to approach mobile services more comfortably and provides foreign workers with native language text and voice, allowing convenient financial transactions. We will continue to expand various services for digitally marginalized groups in the future.”
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