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Geumcheon-gu Expands Two-Way Text Messaging Service...Residents Can Reply and Receive Administrative Information via SMS...Two-Way Text Service Expanded from 23 to 50 Administrative Tasks...Plans to Continuously Identify and Expand Beyond 50 Tasks

Conceptual Diagram of Two-Way Text Messaging Service

[Asia Economy Reporter Park Jong-il] Geumcheon-gu (Mayor Yoo Seong-hoon) will expand its two-way text messaging service from 23 tasks to 50 tasks starting in February.

The district introduced the two-way text messaging service in September last year to overcome the limitations of one-way administrative information delivery and to realize demand-centered communication administration. After a pilot operation targeting 23 tasks such as the operation of the Geumcheon Education Cooperation Promotion Group, tasks related to the confiscation number team, and tasks related to community centers, resident satisfaction was high, leading to the decision to expand the service coverage.

The newly added two-way text messaging service tasks include 27 public-facing tasks such as the operation of the Dong Welfare Council, job counseling, support for metabolic syndrome projects, integrated welfare counseling, and home nursing.

The district plans to continuously expand the service by identifying additional administrative tasks that require two-way text messaging beyond the current 50 tasks.

The two-way text messaging service is equipped with a resident reply function added to the existing administrative information transmission system, allowing residents to communicate unlimitedly with the responsible officials via text messages regarding administrative tasks. The district received the ‘Encouragement Award’ at the civil service excellence case hosted by Seoul City in December last year for this service.

Yoo Seong-hoon, Mayor of Geumcheon-gu, stated, “The two-way text messaging service is a representative administrative innovation case centered on civil service that has improved the overall quality of Geumcheon-gu’s civil services through a small change in thinking. We will continue to actively strive to provide administrative services that satisfy residents from their perspective.”

For more details, please contact the Public Relations Digital Division of Geumcheon-gu Office at ☏2627-1123.

This content was produced with the assistance of AI translation services.