'Danuri Call Center' Offers Interpretation Services for Wuhan Pneumonia in 13 Languages

Three-Way Calls with Korea Disease Control and Prevention Agency
Investigation of Hubei Visitors Including Education Workers Underway

▲Interior view of Danuri Call Center (Provided by Ministry of Gender Equality and Family)

[Asia Economy Reporter Hyunju Lee] The 'Danuri Call Center,' which provides consultation services in 13 languages including Chinese, Vietnamese, and Mongolian, will offer interpretation services related to the novel coronavirus infection (Wuhan pneumonia).

According to the Ministry of Gender Equality and Family on the 30th, the Danuri Call Center, which provides emergency support and consultation for marriage immigrant women, will support interpretation through three-way calls when there are foreigner reports related to the novel coronavirus at the Korea Centers for Disease Control and Prevention.

If there are inquiries about the novel coronavirus through the Danuri Call Center, they will be connected to the Korea Centers for Disease Control and Prevention.

Currently, it is difficult to connect to the call center of the Korea Centers for Disease Control and Prevention, and even if connected, various foreign languages are not supported, so foreign users are likely to experience inconvenience.

In addition, the Ministry of Gender Equality and Family is creating informational materials related to the novel coronavirus in various foreign languages and sending them via text messages to local governments and marriage immigrant women in the regions.

The Ministry of Gender Equality and Family is conducting an investigation to see if there are any workers who have visited Hubei Province, China, known as the origin of the novel coronavirus. A ministry official said, "We are prioritizing checking visiting education workers and multicultural family support centers."

This content was produced with the assistance of AI translation services.