Hanyuwon Receives 'Excellent' Grade in Public Institution Customer Satisfaction Survey

Highest Grade Among Agencies Under the Ministry of SMEs and Startups

The Korea Small & Medium Business Distribution Center announced on the 23rd that it has received an Excellent grade in the “2025 Public Institution Customer Satisfaction Survey” conducted by the Ministry of Economy and Finance.

Lee Taesik, CEO of Hanyuwon, is listening to the story of a small business owner who participated in the Donghaeng Festival site last May. Hanyuwon

Hanyuwon achieved scores exceeding its targets in all 11 business areas covered by the survey. This outcome is attributed to the “customer experience-centered management” that has been strongly pursued since CEO Taesik Lee took office.

Hanyuwon established a dedicated customer communication task force to listen to on-site feedback and has continuously engaged in communication activities to proactively resolve the difficulties faced by small and medium-sized enterprises and small business owners. The organization has also conducted customer service training for its employees and focused on establishing a “customer-first” culture within the organization by benchmarking innovation cases from other institutions.

Taesik Lee, CEO of Hanyuwon, stated, “Achieving an Excellent grade in customer satisfaction is the result of our entire staff working together as one to become a trusted partner for our core customers—small and medium-sized enterprises and small business owners.” He added, “We will not be complacent with this achievement, but will continue to listen attentively to even the smallest voices on the ground and do our utmost to become an institution that is highly regarded for customer satisfaction.”

This content was produced with the assistance of AI translation services.