KISA to Support Advancement of 120 Dasan Call AI Counseling Assistant

The Korea Internet & Security Agency (KISA) announced on April 1 that it had signed a business agreement with the Seoul 120 Dasan Call Center Foundation to advance AI-based counseling innovation and strengthen cyber damage response.

On the 1st, at the Seoul 120 Dasan Call Center Foundation, officials are taking a commemorative photo during the business agreement ceremony between the Korea Internet & Security Agency and the Seoul 120 Dasan Call Center Foundation for "AI-Based Counseling Innovation and Cyber Damage Response." Korea Internet & Security Agency.

This agreement aims to enhance the speed and accuracy of cyber damage counseling by utilizing telephone consultation data from KISA's 118 Counseling Center to train the AI counseling assistant operated by the foundation.

The 118 Counseling Center, established in 2010, serves as a point of contact for handling cyber issues closely related to daily life, such as hacking, viruses, personal information breaches, and illegal spam.

Previously, in line with the public data disclosure policy for the advancement of the AI industry, KISA processed the 118 Counseling Center's data into synthetic data and released it in 2025. This high-value public data, which includes detailed consultation records, was anonymized and pseudonymized to prevent identification of personal information.

Through this agreement, KISA will support the advancement of the foundation's AI counseling assistant using these data. Additionally, KISA plans to provide training, practical exercises, and consulting on pseudonymization through the Seoul Pseudonymized Data Utilization Support Center.

KISA President Lee Sangjung said, "Through this agreement, we expect to advance AI-based counseling services and enhance the effectiveness of cyber damage response by leveraging KISA's data."

This content was produced with the assistance of AI translation services.