Samsung Electronics' 'Remote Diagnosis for Home Appliances' Service Becomes First in Korea to Receive 'AI Trust Mark'

AI Reliability Recognized by Global Certification Body Nemko

Also Acquired 'AI+ Certification' from the Korean Standards Association

Samsung Electronics' 'Remote Diagnosis for Home Appliances' service became the first in South Korea on March 16 to receive the 'AI Trust Mark' awarded by the global certification body Nemko.

Nemko is a Norway-based global testing and certification organization with more than 90 years of history, managing regulatory certifications in over 150 countries worldwide. Since 2024, it has been operating the 'AI Trust Mark' program, which guarantees the technological transparency and ethical safety of AI systems. The review process is based on stringent regulatory requirements such as the European AI Act and the ISO/IEC 42001 international standard, ensuring global-level credibility.

Samsung Electronics' 'Home Appliance Remote Diagnosis' service has become the first in Korea to receive the 'AI Trust Mark' from the global certification body Nemko. Samsung Electronics

The 'Remote Diagnosis for Home Appliances' service remotely monitors the status of devices, and a professional consultant provides diagnostics and guidance based on analyses conducted by artificial intelligence (AI).

The service offers features such as: 'Refrigerant Leak Prediction,' which detects abnormal temperature changes early by analyzing data from air conditioner and refrigerator compressors and temperature sensors, thereby identifying signs of refrigerant leakage in advance; 'Fine Door Opening Diagnosis,' which determines subtle door openings—undetectable by refrigerator sensors—based on changes in internal temperature and cooling patterns; and 'Oil Deposition Prediction,' which anticipates and provides management guidance for reduced heat exchange efficiency and air conditioner performance due to oil or dust build-up on the heat exchanger. This service is currently available in over 120 countries, including South Korea.

Through the 'Remote Diagnosis for Home Appliances' service, users can proactively manage device malfunctions, extend the lifespan of their appliances, and save both time and costs by resolving issues remotely.

The 'Remote Diagnosis for Home Appliances' service has also acquired the 'AI+ Certification' from the Korean Standards Association, receiving high marks in overall quality, including AI model performance, software product quality, and AI reliability. In addition to this service, Samsung Electronics holds a total of 17 'AI+ Certifications'—the most in South Korea—for major home appliances such as refrigerators, washing machines, and air conditioners.

Jongsung Moon, Executive Vice President of Samsung Electronics' Digital Appliances (DA) Division, said, "Through this certification, Samsung Electronics has once again proven not only the technological prowess of its AI-powered appliances but also its ethical responsibility and trustworthiness." He added, "We will continue to strengthen security and reliability to global standards so that consumers can enjoy innovative and trustworthy AI appliance experiences with peace of mind."

This content was produced with the assistance of AI translation services.