Shinhan Life Launches New TM-Dedicated System "SOL T1"

Rebuilding the TM System on a Digital Foundation
Enhancing AI Services and User-Centered Improvements

Shinhan Life announced on the 10th that it has completed the TM system reconstruction project and newly launched "SOL T1".

This project was carried out over approximately 13 months starting in January last year, and the company implemented a large-scale system upgrade so that it can provide customers with easier and more convenient consultation services, including expanding AI services and applying user-centered UI and UX.

In particular, Shinhan Life overhauled the "Real-Time Coverage Analysis" system so that customer coverage analysis can be performed during consultations, and enhanced callback and missed-call management functions, thereby reducing customer inconvenience caused by delays in connecting to an agent.

In addition, to meet customers' diverse needs, Shinhan Life improved its call recording system so that multiple products can be subscribed to in a single application, and it automatically generates integrated scripts to reduce repetitive explanations, shortening the time required for call recordings.

Furthermore, the company expanded the scope of its AI voicebot service so that the customer consent process and application call recordings can be conducted using the voicebot. Shinhan Life also improved the convenience of its "Visual TM" service so that even when the policyholder and the insured are different people, the customer and the planner can view the same screen in real time via screen sharing and complete everything from product explanation to application in one go.

Shinhan Life applied its self-developed standard framework to the "SOL T1" system, further strengthening system stability and security, and it expects that the accuracy and reliability of the application process for preventing incomplete sales will also be enhanced.

This content was produced with the assistance of AI translation services.