Gyeonggi Transportation Corporation Completes Resident Awareness and Satisfaction Survey... "Confirmed as a Convenient Public Service Institution"

Final Report Meeting Held for Gyeonggi Transportation Corporation's First Awareness and Satisfaction Survey of 3,200 Residents
High Ratings for Convenience and Public Value...
Strategies to Enhance Service Experience Prepared

On November 25, Gyeonggi Transportation Corporation announced that it had held the final report meeting for the "Gyeonggi Transportation Corporation Awareness and Satisfaction Survey" service, which was conducted to objectively assess residents' perceptions of the corporation's role and their satisfaction with the quality of transportation services.

Gyeonggi Transportation Corporation held the final report meeting for the "Gyeonggi Transportation Corporation Awareness and Satisfaction Survey" service on the 24th. Provided by Gyeonggi Transportation Corporation

This survey targeted 3,200 regular public transportation users aged 15 to 69 residing in Gyeonggi Province and was conducted online from September to November. The main survey items included awareness of Gyeonggi Transportation Corporation’s name and projects, experiences and satisfaction with its transportation services, service quality evaluation, and future directions for improvement and publicity.

The survey results showed that the corporation received the highest ratings for having a "convenient public service institution" and "an organization contributing to social development," indicating that the identity of the public transportation services provided by the corporation largely aligns with residents' expectations. On the other hand, awareness of the corporation's individual projects was found to be low, and the majority of respondents answered that "there is a need for service-oriented introductions that residents can directly experience."

Based on the survey results, Gyeonggi Transportation Corporation plans to systematically analyze residents' experiences with transportation services and their demands for improvement, and to use these insights to develop effective business improvements and enhance the quality of public transportation services. In addition, the results will be actively utilized in future publicity strategies, service improvement policies, and the discovery of new projects.

Min Kyungseon, President of Gyeonggi Transportation Corporation, stated, "This survey is significant in that it allowed us to directly hear the opinions of the residents regarding the corporation. As this is the first awareness and satisfaction survey conducted since our founding, we will deeply reflect residents' opinions and do our utmost to establish ourselves as a public transportation institution dedicated to serving the people."

Since its establishment in 2020, Gyeonggi Transportation Corporation has been working to achieve its mission of "enhancing residents’ mobility rights and happiness through safe and convenient transportation services" by promoting projects such as Ddokbus (Gyeonggi Province’s demand-responsive transport), Ddokta (Gyeonggi Province’s MaaS platform), ITS advancement, Gyeonggi Province public bus service, city bus public management, and transportation cost support for children and adolescents.

This content was produced with the assistance of AI translation services.