KakaoBank Launches "AI Transfer" for Conversational Money Transfers

KakaoBank announced on November 24 that it has launched “AI Transfer,” a service that enables users to send money through conversational interactions powered by generative artificial intelligence (AI).

According to KakaoBank, this marks the first time in the Korean financial sector that AI technology has been directly integrated into a core financial service such as money transfer. With AI Transfer, customers can request transfers using everyday language as if they were having a conversation, and the AI processes the transaction on their behalf. The previous process, which required entering the bank name, account number, and transfer amount, has been streamlined into a single sentence.

For recipients with recent transfer history, users can initiate transfers simply by stating the recipient's name. If a nickname has been set, transfers can be made using similar expressions such as “Mom” or “Mami.”

Before the transfer is executed, there is a final step for customer verification and authentication of key information, ensuring secure use. Any KakaoBank account holder can use this service, with a maximum limit of 2 million won per transaction and per day. The service can be accessed via the “AI Transfer” feature within the KakaoBank app or through voice commands using Apple Intelligence.

KakaoBank has completed both internal and external vulnerability checks for the AI Transfer service through repeated testing, and has also conducted a joint “AI Service Model Security Check” with the Financial Security Institute based on simulated hacking, thereby ensuring the safety of the service.

Procedures to prevent erroneous transfers have also been strengthened. If a customer’s request is unclear, the AI will ask follow-up questions to clarify the information, and the final transfer will only be executed after going through the same authentication procedures as standard transfers, including recipient verification.

KakaoBank plans to introduce “AI Group Treasurer” for group accounts next month, which will automate treasurer tasks such as managing membership fees. The company also intends to expand the application of AI to other core financial products in the future.

A KakaoBank representative stated, “We will continue to deliver differentiated financial experiences through AI-driven innovation.”

This content was produced with the assistance of AI translation services.