NH Nonghyup Property & Casualty Insurance Holds 2nd Consumer Rights Protection Committee Meeting for 2025

Discussion on Establishing an Autonomous Compensation Council for Non-Face-to-Face Financial Incidents
and an Internal Dispute Resolution Committee

NH Nonghyup Property & Casualty Insurance announced on the 19th that it held the 2nd Consumer Rights Protection Committee meeting of 2025 at its headquarters in Seodaemun-gu, Seoul, on the 18th.

Song Chunsu, CEO of NH Nonghyup Property & Casualty Insurance (fourth from right), and members of the Consumer Rights Protection Committee are attending the 2nd Consumer Rights Protection Committee meeting of 2025 held at the NH Nonghyup Property & Casualty Insurance headquarters in Seodaemun-gu, Seoul, on the 18th, posing for a commemorative photo. NH Nonghyup Property & Casualty Insurance

The committee has been operating since 2020 to identify and address potential consumer inconveniences that may arise during product development and sales processes.

This year, a total of nine members participated as committee members, including heads of agricultural and livestock cooperatives, leaders of consumer organizations, lawyers, and university professors.

During the meeting, the committee discussed the establishment of an autonomous compensation council for non-face-to-face financial incidents, aimed at providing swift relief and compensation to victims of such incidents.

The committee also reviewed the introduction of an internal dispute resolution committee.

Song Chunsu, CEO and Chairman of NH Nonghyup Property & Casualty Insurance, stated, "We are continuously improving our internal systems and policies to earn consumer trust," adding, "We will create meaningful changes so that consumer feedback is reflected in our work processes."

Meanwhile, NH Nonghyup Property & Casualty Insurance has been selected as an Excellent Financial Consumer Protection Company (KCPI) in Korea for two consecutive years. It has also obtained Consumer-Centered Management (CCM) certification for five consecutive years. The company has introduced an abnormal transaction detection system (FDS) to prevent non-face-to-face financial incidents and is currently working on establishing an artificial intelligence contact center (AICC) and an AI-based happy call voice bot.

This content was produced with the assistance of AI translation services.