Kakao Pay Launches 'Global Home' for Foreign Residents in Korea

Key Services Such as Remittance and Payment Featured Prominently
...Enhancing User Convenience

Kakao Pay announced on the 12th that it has newly launched the ‘Global Home’ feature for foreign users residing in Korea.

The Global Home is designed to alleviate the inconvenience experienced by foreign users who face difficulties navigating the mobile application screens and menus due to language barriers.

There are approximately 740,000 foreign users of Kakao Pay. As of last year, this means that about one out of every three foreigners residing in Korea (approximately 2.65 million) uses the service.

This follows the introduction of the Large Text Home for seniors and Teens Number for teenagers, and is part of Kakao Pay’s inclusive finance strategy to expand financial services for specific user groups who face barriers to access.

First, the Global Home has been optimized for foreign users, featuring a simplified interface that highlights frequently used services such as remittance, payment, card creation, and transportation cards.

Service names have been made more intuitive for easier use. For example, ‘K-Pass’ has been changed to ‘Transportation Card Recharge,’ and ‘Credit Management’ to ‘Credit Score.’ Services that are difficult for foreigners to use, such as opening securities accounts or certain insurance services, have been removed from the screen.

Considering the proportion of foreign residents in Korea, the Global Home initially supports Korean, English, Chinese, and Vietnamese. Kakao Pay plans to gradually expand the supported languages in the future.

The multilingual support service, currently available only on the home screen, will also be sequentially applied to key processes such as remittance and payment.

Kakao Pay also provides lifestyle content tailored for foreigners. Information such as how to issue a foreigner’s mobile ID and whether foreigners are eligible for the second round of consumption coupons is offered as customized content. Useful bills and good deal benefits are also introduced in foreign languages at the top and bottom of the screen.

Kakao Pay stated, “We designed the Global Home so that foreigners residing in Korea can enjoy convenient and secure financial services without language or information barriers,” adding, “We will continue to launch various services to further enhance convenience for foreign users.”

This content was produced with the assistance of AI translation services.