Hanam City Displays Department Names on Administrative Calls to Prevent Voice Phishing and Boost Trust

Hanam City Introduces Administrative Call Notification Service
Improving Civil Petition Answer Rates by Displaying Caller Department Name

Hanam City in Gyeonggi Province (Mayor Lee Hyunjae) announced on November 7 that it has introduced the "Administrative Call Caller Information Notification Service," which displays the phone number and department name, such as "Hanam City Hall ○○ Department," on citizens' smartphone screens when civil servants make administrative calls.

Hanam City has introduced the "Administrative Call Caller Information Notification Service," which displays the phone number and department name, such as "Hanam City Hall ○○ Department," on citizens' smartphone screens when civil servants make administrative calls. Provided by Hanam City

Recently, there have been a series of voice phishing crimes in which scammers impersonate civil servants under the pretense of goods contracts or construction payment settlements. As a result, more citizens are refusing to answer calls from the city hall, mistaking them for spam or voice phishing attempts.

In response, Hanam City has initially applied this service to a total of 200 phone lines, focusing on departments that handle a high volume of civil petitions. From now on, when citizens receive calls from the city hall, the name of the originating department, such as "Hanam City Hall Information and Communications Department," will be displayed on their mobile phone screens, allowing them to immediately verify that the call is from a government agency.

This new service is expected to alleviate citizens' concerns and help improve both the credibility and the answer rate of administrative calls from the city.

A city official stated, "After conducting a preliminary demand survey in October, we prioritized the service for departments that frequently handle civil petitions. Moving forward, we plan to gradually expand the number of lines based on employee and citizen satisfaction and feedback."

Hanam City will continue to create a communication environment where citizens can safely receive calls related to civil affairs and will pursue ongoing digital administrative innovations to further enhance public trust in the administration.

This content was produced with the assistance of AI translation services.