Fubon Hyundai Life Insurance Conducts 'AI Utilization Training' for Employees

Fubon Hyundai Life Insurance announced on October 31 that it is providing training for its employees on the use of generative artificial intelligence (AI), including ChatGPT.

This training program was implemented to enhance the digital capabilities of employees, thereby increasing overall organizational work efficiency and providing customers with more sophisticated, personalized services.

The AI utilization training at Fubon Hyundai Life Insurance is conducted by sharing knowledge with employees on prompt engineering, how to use AI tools, data analysis, practical application know-how, and collaboration management. The company is also exploring opportunities to leverage AI-driven insights in customer response and service areas to create differentiated customer experiences.

In addition to basic training programs, the company is reviewing various forms of support to enable employees to directly utilize generative AI in their actual work.

A representative from Fubon Hyundai Life Insurance stated, "Through AI utilization training, we aim to achieve personalized customer service, improved work efficiency, and strengthened digital capabilities for our employees," adding, "We plan to enhance organizational competitiveness and reinforce future growth engines, such as providing better customer service."

This content was produced with the assistance of AI translation services.