LG Electronics Achieves Most Top Rankings in U.S. Consumer Home Appliance Satisfaction Survey

Four LG Products Top JD Power Rankings in the U.S.
Satisfaction Survey of Over 15,000 Consumers
French Door and Side-by-Side Refrigerators Take First Place
Continued Praise in the Leading U.S. Premium Market
B2B Success Accelerates for LG in America

LG Electronics announced on October 23 that it ranked first in four categories-French door refrigerators, side-by-side refrigerators, dryers, and ranges-in the '2025 Consumer Satisfaction Index for Home Appliances' released by the U.S. market research firm JD Power.

LG Electronics has proven its solid product competitiveness in the premium market of the United States by ranking first in four categories?French door refrigerators, side-by-side refrigerators, dryers, and ranges?in the '2025 Consumer Satisfaction Evaluation for Home Appliances' announced by the U.S. market research firm JD Power. This is the highest number of awards received among home appliance brands in this year's evaluation. LG Electronics

This is the highest number of awards among all home appliance brands. Notably, this evaluation was conducted on entire product categories rather than specific models, indicating the overall positive perception of LG Electronics' products among American consumers.

JD Power surveyed approximately 15,000 consumers who purchased major home appliances over the past year, assessing satisfaction across seven criteria: durability, performance, additional features, ease of use, design, value, and brand reliability. The evaluation covered 11 product types, including eight kitchen appliances-French door refrigerators, side-by-side refrigerators, top-freezer refrigerators, cooktops, ovens, ranges, over-the-range microwaves, and dishwashers-and three laundry appliances: top-load washers, front-load washers, and dryers.

LG Electronics' French door refrigerators and side-by-side refrigerators received high marks for their core performance, durability, and design. JD Power noted that the side-by-side refrigerator excelled in the value category, thanks to its design that considers both form and function, as well as its spacious interior that makes organizing food ingredients easy. The dryers and ranges were also recognized for their outstanding performance, features, and design, securing the top positions in their categories.

For the past five years, LG Electronics has consistently ranked among the top brands in JD Power's consumer satisfaction surveys, receiving positive feedback from local customers. The company's recognition as the leading home appliance brand in the United States-a representative global premium home appliance market-appears to be supported by its technological prowess in core components.

LG Electronics enhances the performance and efficiency of its washers and refrigerators with key components it develops and manufactures in-house, such as the 'AI DD Motor' and 'Inverter Linear Compressor.' Earlier this year, the U.S. consumer media outlet Consumer Reports ranked LG Electronics as the top comprehensive home appliance company for the sixth consecutive year among brands that manufacture products in all eight categories of home appliances. According to evaluations published by consumer media outlets in North America and Europe, LG Electronics' refrigerators currently hold the top spot in 28 evaluations across 10 countries, its washers in 9 evaluations across 6 countries, and its dryers in 5 evaluations across 4 countries.

Building on this product competitiveness, LG Electronics is also achieving results in the U.S. business-to-business (B2B) home appliance market. Following an exclusive supply agreement with Lennar, the second-largest builder (construction company) in the United States last year, LG Electronics recently signed an exclusive home appliance supply contract with Century Communities, one of the top 10 builders in the country. After supplying products to Wash, the second-largest laundry solutions company in the United States last year, LG Electronics began supplying to CSC ServiceWorks, the largest laundry solutions company in the U.S., this year, and is expanding its large-capacity commercial laundry appliance line, 'LG Professional,' to the North American and European markets within this year.

Jung Kyuhwang, Executive Vice President and Head of North America at LG Electronics, said, "This result reflects the recognition of our leadership in home appliances in the world's largest premium market, the United States. We will continue to promote our differentiated product performance and convenient customer experience."

This content was produced with the assistance of AI translation services.