Courteous "Gyeongja"?... Busanjin-Hae Economic Free Zone Authority Conducts Employee Courtesy Training

Enhancing Customer Service
Delivering Impressive Experiences to Civil Service Users

"Let’s make our civil service users even more satisfied."

The Busanjin-Hae Economic Free Zone Authority, led by Commissioner Park Seongho, announced on October 22 that it held the "2025 Employee Courtesy Training" in the main conference room of the authority to foster a mindset of courtesy among staff and to deliver customer-oriented civil service.

This training was organized to enhance civil service quality and provide trusted administrative services by cultivating a courteous mindset necessary for responding to various civil service requests.

The session, led by an external expert in civil service response, covered topics such as the meaning of courtesy that leads to greater satisfaction among civil service users and practical methods for maintaining a positive attitude in service delivery.

During the training, employees participated in hands-on exercises, including practicing sincere communication with civil service users and techniques for managing and maintaining a positive mindset as civil service representatives, which elicited a positive response from the staff.

One employee who took part in the training said, "It was an opportunity to truly understand the meaning of genuine courtesy, and I will put this into practice at work."

Park Seongho, Commissioner of the Busanjin-Hae Economic Free Zone Authority, stated, "Courtesy is the most important aspect of responding to civil service users," adding, "We will continue to approach our customers with kindness and strive to further enhance our service."

Busanjin-Hae Economic Free Zone Authority conducting employee courtesy training.

This content was produced with the assistance of AI translation services.