Dongducheon City Temporarily Operates 'Saeol Electronic Civil Service Portal' in Response to National Informatization Network Outage

Dongducheon City in Gyeonggi Province announced on October 21 that it has established a temporary electronic civil service portal to minimize inconvenience for residents, following the suspension of online civil complaint submissions through the National Informatization Network due to a recent fire.

Exterior view of Dongducheon City Hall. Provided by Dongducheon City

Starting October 20, the city has been operating the "Saeol Electronic Civil Service Portal" on its official website as a temporary measure, and this service will continue until the National Sinmungo system is restored.

Through this portal, citizens can submit general complaints and suggestions related to Dongducheon City online, including issues concerning daily inconveniences, roads and transportation, and the environment. However, unlike the National Sinmungo, complaints related to other agencies will not be automatically forwarded, so residents must apply directly to the relevant institution.

The head of the Civil Service Department of Dongducheon City stated, "We have set up this temporary online portal to alleviate inconvenience for citizens as the suspension of the National Sinmungo system continues," adding, "We will do our utmost to handle civil complaints promptly and diligently until the system is fully restored."

This content was produced with the assistance of AI translation services.