Burned Shinmungo? No Suspension... Busan Establishes First Municipal 'Independent Online Civil Complaint Portal'

National Shinmungo Service Suspended Due to National Information Resources Service Fire
Full-Scale Operation Begins on the 13th After Pilot Test, Service Maintained at Previous Level

Shinmungo Halted by Fire, But No Service Suspension!

The city of Busan is establishing its own online civil complaint portal in response to the prolonged suspension of the National Shinmungo service caused by a fire at the National Information Resources Service. This is the first time a local government has set up a separate civil complaint system at the municipal level.

The city will conduct a pilot operation from October 10 to October 12, and will officially launch the service starting October 13. After the National Shinmungo was halted by the fire at the National Information Resources Service on September 26, Busan temporarily operated an offline civil complaint desk. However, with the resumption of the service expected to be delayed, the city decided to open a separate online portal.

Once the new portal opens, citizens will be able to submit and resolve all civil complaints under the jurisdiction of Busan City online through a one-stop process. On the 'Busan Civil Complaints 120' website, citizens can submit general complaints, inquiries, and grievances; on the 'Fire and Disaster Headquarters Civil Consultation' portal, they can report illegal parking in fire lanes or obstructions in evacuation passages; and on the 'Waterworks Headquarters Citizen Participation' portal, they can file complaints related to billing, water quality, or leaks and check responses.

To ensure stable service, Busan City plans to provide user training to all employees, distribute manuals, and actively promote the new system to citizens.

Mayor Park Hyungjun stated, "With the prolonged suspension of the National Shinmungo, there was an urgent need for a swift response to address growing inconveniences for citizens," adding, "We will make every effort to provide citizen-centered civil complaint services."

This content was produced with the assistance of AI translation services.