POSCO Launches Management Support GPT... Making AI-Based Work Smarter

Integrated Support for Human Resources, Labor, Administration, and Legal Affairs

POSCO has taken the lead in implementing a smarter way of working by fully launching the "Management Support GPT," an AI (Artificial Intelligence) service designed to maximize the efficiency of internal management support work and greatly enhance convenience for employees.

The newly introduced Management Support GPT is notable for dramatically expanding the functions and scope of the previous Personnel & Labor GPT, enabling it to provide integrated responses to inquiries across all areas of management support, including human resources, labor, administration, and legal affairs.

Employees at Gwangyang Steelworks are creating posters related to the personnel system using the Management Support GPT. Photo by Gwangyang Steelworks

While the previous system was limited to institution-centered areas such as HR and labor, the newly adopted Management Support GPT has learned from a wide range of management support work cases at Gwangyang Steelworks and Pohang Steelworks. This enables it to respond promptly and accurately to practical questions from employees, drawing significant attention.

For example, it provides detailed answers to labor and welfare-related inquiries such as annual leave usage, vacation application procedures, salary calculation standards, business trips and dispatches, and employee benefits. It also covers areas that assist employees in their daily lives, including company resort reservations, daycare usage, and health checkup support.

The response method has also become more sophisticated. By setting personas, the system enhances response quality to the level of actual professional department staff, thereby increasing employee satisfaction.

Notably, Management Support GPT is being recognized for evolving beyond simple inquiry responses into an AI agent integrated with work systems, enabling it to actually execute certain tasks such as vacation applications. Currently, functions like annual leave usage and training attendance applications can be instructed to the GPT, and POSCO plans to gradually expand its capabilities by linking the internal system with GPT based on usage frequency.

Choi Juho, Deputy General Manager of POSCO's Human Resources and Culture Office, stated, "Management Support GPT has evolved into an integrated assistant for all aspects of management support, surpassing the limitations of the previous Personnel & Labor GPT. We will continue to improve it based on user feedback and actively lead the implementation of smart work practices suitable for the AI era."

Meanwhile, POSCO Gwangyang Steelworks is accelerating its digital transformation strategy to lead the global steel industry by applying advanced technologies on site, such as the introduction of AI video recognition systems, generative AI idea contests, and office automation training.

This content was produced with the assistance of AI translation services.