Yeoju City Announces Interim Results of Customer Satisfaction Survey... Awards for Courteous Public Officials in First Half

Yeoju City in Gyeonggi Province announced on September 3 that it achieved an 'excellent grade' with a score of 81.86 in the first half courtesy (civil service response) evaluation of the 2025 Customer Satisfaction Survey, which is being conducted by a professional research agency from April 14 to June 13. This represents an increase of 2.34 points compared to the previous year.

Lee Choongwoo, mayor of Yeoju City, is taking a commemorative photo after announcing the '2025 Civil Complaint Satisfaction Survey First Half Kindness' evaluation. Provided by Yeoju City

This evaluation was conducted for all departments of Yeoju City (including towns and villages), Yeoju Urban Corporation, and Yeoju Sejong Culture and Tourism Foundation. The commissioned agency's investigators acted as civil petitioners to assess the response attitudes of staff, with both individual and departmental evaluations.

The evaluation consisted of five criteria: initial greeting, one-call completion, response phase, closing phase, and overall satisfaction, with a total possible score of 100 points.

In the individual evaluation, the top six employees received outstanding scores of 98 points or higher and were awarded the Mayor's Commendation for courteous public officials at the monthly meeting on September 1. Incentives included cash rewards and additional points for personnel evaluations.

In the departmental evaluation, 33 departments received an 'excellent grade', marking a 32% increase in the number of departments with this rating compared to the previous year. Based on the combined scores from the first and second half evaluations, the city plans to select the final outstanding department for courtesy at the end of the year.

An official from Yeoju City's Civil Affairs and Land Division stated, "We will continue to do our best to resolve citizens' inconveniences through courteous public service and to improve civil service quality that citizens can trust."

This content was produced with the assistance of AI translation services.