Gyeonggi Province Double-Decker Bus User Satisfaction Scores 79.7... Seat Comfort Needs Improvement

93.8% Say Double-Decker Buses Help Alleviate Commuting Difficulties
High Marks for Cleanliness, Safety, and Driver Friendliness
"97% Intend to Use Gyeonggi Province Double-Decker Buses Again"
Seat Comfort, Spacing, and Stair Convenience Need Improvement

Gyeonggi Province announced on August 21 that the overall satisfaction score for the "2025 Gyeonggi Province Double-Decker Bus User Satisfaction Survey" reached 79.7 points, an increase of 4.7 points compared to 2023.

Passengers using a two-story bus in Gyeonggi Province. Photo by Gyeonggi Province

This survey was conducted from July 16 to 23 through one-on-one interviews using questionnaires with 500 passengers aged 18 and older who used 158 double-decker buses on 25 routes within the province.

The results showed high scores for vehicle cleanliness (89.9 points), comfort of the interior environment (87.7 points), door safety (89.2 points), and safe driving (87.2 points). Driver response (86.9 points) and satisfaction with convenience facilities (83.5 points) also received positive evaluations.

On the other hand, seat spacing (61.2 points) and seat comfort (67.4 points) were relatively low, indicating areas for future improvement. There were also requests to enhance stair convenience (68.8 points).

About half of respondents (48.6%) used double-decker buses for commuting, riding an average of 3.8 times per week, with a 75.8% usage rate for upper-deck seats. Additionally, 93.8% said the buses helped alleviate commuting difficulties.

Notably, 97% of respondents expressed their intention to use Gyeonggi Province double-decker buses again. The most common reason for not intending to reuse them was "long intervals between buses" (26.7%).

The seat belt usage rate was 53%. The province plans to strengthen guidance on seat belt use inside buses to increase this rate in the future.

Users also identified seat improvement (52.8%) and ensuring operational safety (48.6%) as top priorities for future initiatives.

Gyeonggi Province plans to reflect the survey results and work with bus operators and manufacturers to gradually implement measures to improve user convenience, including seat structure improvements, adjusting bus intervals, and enhancing facilities for transportation-vulnerable groups.

Lee Gwanhaeng, head of the Gyeonggi Province Bus Management Division, stated, "Double-decker buses were introduced to ease public transportation congestion and improve commuter convenience. We will continue to enhance both safety and comfort."

This content was produced with the assistance of AI translation services.