Gangnam-gu Introduces AI Digital Healthcare to Manage Civil Servants' Job Stress

First Public Institution in the Seoul Metropolitan Area
Proactive Response Through Comprehensive Health Management

Gangnam-gu in Seoul has become the first public institution in the Seoul metropolitan area to introduce a digital healthcare system utilizing artificial intelligence (AI) to comprehensively manage civil servants' job stress, emotional labor, and the risk of cerebrocardiovascular diseases.

The Flower Therapy class operated by Gangnam-gu last year to alleviate job stress. Provided by Gangnam-gu.

Previously, only job stress was measured individually, but this initiative expands the management scope to include both emotional labor and physical health. In particular, it employs both the Korea Occupational Stress Scale Short Form (KOSS-SF1, 26 items) from the Korea Occupational Safety and Health Agency and an emotional labor assessment tool to conduct more precise mental health evaluations. The risk of cerebrocardiovascular diseases is analyzed by AI, which links to health checkup results from the National Health Insurance Service after personal authentication.

Based on the results of the AI analysis, individual health reports are provided, along with visualized indicators and feedback on major risk factors and stress management strategies. Personalized health information is regularly delivered via KakaoTalk, and employees classified as high-risk receive psychological counseling support through the General Affairs Division and the Worker Health Center. In particular, departments identified as high-risk will also be offered healing programs, such as 'singing bowl therapy,' to help relieve tension and promote emotional stability.

Cho Sungmyung, Mayor of Gangnam-gu, stated, "Civil servants who interact closely with residents must be healthy in order to provide high-quality administrative services," adding, "We will realize warm and caring administration through improvements in employee health and organizational culture."

This content was produced with the assistance of AI translation services.