Why Did Seoul Subway Station Masters Hold a 'Bridge Meeting' After 7 Years?

Seoul Metro Holds "Bridge Meeting" for Stationmasters of 276 Subway Stations Starting from the 7th
Commitment to Delivering Top-Level Safety and Service Through Listening to Field Opinions

Stationmasters of 276 Seoul subway stations operated by Seoul Metro (President Baek Ho) will gather in one place from March to engage in passionate discussions to improve subway safety and service.

Meetings where stationmasters come together to share opinions were held regularly before the company’s integration. After integration, there were two meetings in 2018, but face-to-face gatherings have been reduced due to the COVID-19 pandemic, resulting in a suspension of meetings for some time.

Following the 2025 management policy to strengthen communication between field stations and management and to listen to opinions without omission and reflect them, the company resumed meetings under the name “Bridge Meeting with Stationmasters,” where management and stationmasters meet directly. The first meeting was held on the 7th of this month on the 2nd floor of the company’s Human Resources Development Center.

At the first meeting on the 7th, management emphasized the need to actively manage station safety, including immediately requesting the suspension of work when risks are anticipated during tasks inside the station. Regarding service, they also pointed out the need to reorganize the appropriate attire for stationmasters who directly face citizens.

In response, the stationmasters stated that they would actively engage in station safety management in accordance with the company’s management policy that safety is the top priority. Regarding attire, they agreed on the necessity of dressing in a way that customers can easily recognize, while also suggesting that more comfortable clothing should be newly arranged from the perspective of improving the working environment.

Additionally, on that day, the stationmasters presented exemplary cases of how they effectively handled incidents and accidents that occurred at each station during the first quarter, and management encouraged the efforts of each station to prevent safety accidents.

To ensure stable operation of stations, the company divides the 276 stations into four zones and holds weekly zone-based meetings, conducting these quarterly. By 2025, a total of 16 Bridge Meetings are planned to be held.

Ma Hae-geun, Head of the Sales Division at the company, said, “As the person responsible on-site who directly faces customers, I have strongly felt the need for a place to actively listen to the opinions of stationmasters, who can be called ‘the flowers of the subway,’ and to encourage each other. I will actively participate in the weekly Bridge Meetings to listen directly to opinions and reflect them in policies, sparing no interest or effort to create a ‘respected station site’ for both customers and employees.”

This content was produced with the assistance of AI translation services.