FSS "Strengthening Preventive Investigations... Immediate On-Site Inspection if Multiple Damages Are Expected"

FSS to Immediately Investigate Major Consumer Complaints
Strengthening Preventive Monitoring and On-site Inspections
Enhancing Consumer Protection as a Core Value for Financial Companies

The Financial Supervisory Service (FSS) announced that it will immediately conduct on-site investigations into complaints expected to cause significant consumer damage this year, and strengthen its preventive investigation and monitoring functions by conducting undercover mobile inspections if product sales concentration occurs.

On the 4th, the FSS held the '2025 Financial Consumer Protection Sector Financial Supervision Briefing' attended by about 260 people, including financial associations and consumer protection officers of financial companies, where it explained these plans.

Kim Mi-young, Director of the Financial Consumer Protection Division, stated, "With the digitalization of finance, new types of risks are increasing, and incomplete sales of financial products continue, making efforts to restore consumer trust more urgent than ever."

She added, "We will immediately conduct on-site investigations into complaints expected to cause significant consumer damage, and strengthen preventive investigation and monitoring functions by promptly responding through undercover mobile inspections when product sales concentration or similar phenomena occur."

The FSS plans to induce consumer protection to take root as a core value of financial companies by qualitatively enhancing the functions and roles of consumer protection organizations within financial companies.

Additionally, it will continue to improve the sales procedures of high-difficulty products and discover and improve unfair trading practices through the operation of the 'Fair Finance Promotion Committee.' It also aims to realize efficiency in complaint and dispute handling methods that meet consumer expectations by revitalizing the Dispute Mediation Committee and advancing the complaint and dispute handling system.

Furthermore, the FSS plans to support the establishment of the revised 'Loan Business Act' and 'Personal Debtor Protection Act' to protect vulnerable borrowers and promote a sound market order in the loan and debt collection industries.

Director Kim said, "Financial consumer protection is an essential element for the sustainable growth and sound development of the financial industry," adding, "We will work together with the financial industry to restore consumer trust and support consumers' safe financial lives."

This content was produced with the assistance of AI translation services.