Coway Implements 'Service Manager Arrival Notification Service'
From Departure to Current Location and Arrival Time of Service Manager
Real-Time Tracking Now Available
Coway announced on the 15th that it will implement a 'Service Manager Arrival Notification Service' for individual customers who request installation or after-sales service (A/S) for its products.
This service provides customers with advance notification of the service manager's visit via AlimTalk. Customers can check information such as the service manager's departure, current location, and estimated arrival time on the arrival notification screen through the received AlimTalk message.
This service was established as part of customer-centric management. By providing customers with visualized information instead of the previous method of notifying via phone calls or text messages, it aims to enhance service satisfaction as well as improve the work convenience of service managers.
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A Coway representative stated, “We expect that the Service Manager Arrival Notification Service will not only strengthen trust with customers but also serve as an opportunity to elevate service quality to the next level,” adding, “We will continue to introduce various customer services to innovate the customer experience.”
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