Interactive AI Counseling for At-Risk Households in Dongdaemun-gu

Dongdaemun-gu Utilizes 'Automated Phone System' Built by Ministry of Health and Welfare for Initial Consultations
Questions on Health, Economy, Family Relations... Consultation Details Automatically Delivered to Officials
Main Number 1600-2129, Caller ID Displays 'Eupmyeondong AI Welfare Consultation'

Dongdaemun-gu, Seoul (District Mayor Lee Pil-hyung) announced on the 13th that it will conduct initial consultations to identify welfare crisis households through an interactive artificial intelligence (AI) system.

The 'automated phone system' for initial consultations is a new feature built within the Ministry of Health and Welfare's 'Social Service Information System (Happiness Link)' and was introduced to quickly identify crisis households and reduce the workload of social welfare officials.

The consultation proceeds by having social welfare officials send preliminary notification texts to suspected crisis households based on data registered in Happiness Link, after which the AI calls the corresponding number and conducts a conversation. The caller ID will show (representative number), and the caller will be labeled as 'Eupmyeong-dong AI Welfare Consultation.'

Depending on the scenario, the conversation covers topics necessary to determine welfare crisis status such as health, economy, housing, and family relationships. The consultation content is automatically delivered to the responsible official for use in in-depth counseling.

A Dongdaemun-gu official stated, "We expect that the newly introduced 'AI automated phone system' will greatly help in more quickly identifying suspected crisis households," adding, "Employees who have to counsel more than 10,000 people annually will also be able to reduce their workload."

This content was produced with the assistance of AI translation services.