AI Employee Joined... S-OIL Introduces In-House Work Support AI Assistant Service

Utilizing Internal Documents and Data for Work

Continuous Promotion of Enterprise-wide Digital Transformation

S-OIL (CEO Anwar Al Hizazi) has hired an 'AI employee.'

On the 9th, S-OIL announced that it has introduced an in-house AI Assistant service to enhance work efficiency by utilizing AI technology as part of its company-wide digital transformation strategy.

This service consists of common internal work support, department-specific work support, and general GPT-based services, and is expected to provide employees with a variety of practical functions.

The S-OIL AI Assistant provides accurate and reliable answers to users' inquiries based on internal documents and data within the system, and also presents the source documents of the information. This prevents the issue of providing incorrect information and minimizes the possibility of data leakage, effectively overcoming the limitations of existing Open AI services.

The service is designed to be used in various work areas such as △HR/welfare work guidance, △purchase regulations and process support, △compliance consultation, △sales work procedure guidance, and △searching for specifications related to processes. Additionally, it plans to expand to additional work areas such as finance and processes by 2025 and introduce mobile support features to enhance convenience.

To this end, S-OIL held a company-wide briefing session on the 3rd to share how to use the service and its objectives.

An S-OIL official explained, “This solution is designed to provide answers based on internal documents using the latest GPT technology to prevent Hallucination (AI hallucination) issues and to be safely used in an enhanced security environment,” adding, “It will serve as an opportunity to maximize organizational work efficiency while significantly improving employees' digital work experience.”

This AI Assistant service has secured security based on Microsoft's data policy and is safely operated within the Landing Zone that thoroughly reflects S-OIL's security requirements.

S-OIL is establishing and systematically promoting a company-wide digital transformation roadmap by utilizing new IT technologies. This year, S-OIL achieved major accomplishments such as building an integrated manufacturing operation management system (S-imoms) at the Onsan plant and introducing a company-wide AI purchasing system. It is also continuously advancing three core digital transformation tasks: Digital Refinery, Digital Marketing, and Smart Work, creating a future-oriented work environment.

S-Oil Magok TS&D Center.

This content was produced with the assistance of AI translation services.