Gyeonggi Transportation Corporation Implements Integrated Dispatch for Disabled Call Taxis Across Metropolitan and Local Areas

Unified dispatch of disabled call taxis will be implemented across Gyeonggi Province. Gyeonggi Transportation Corporation announced on the 3rd that from this month, it will fully implement the integrated dispatch of disabled call taxis (special transportation means) both metropolitan-wide and within districts for all 31 cities and counties in the province.

Gyeonggi Transportation Corporation will fully implement integrated dispatching of disabled call taxis for 31 cities and counties in the province starting this month. The photo shows the call center. Photo by Gyeonggi Transportation Corporation

This dispatch integration began in July with Namyangju and Guri, expanded step-by-step each month to Pocheon, Yangpyeong, and Yeoncheon in August; Pyeongtaek, Siheung, and Gimpo in September; Uijeongbu, Hanam, and Yeoju in October; and Seongnam, Anyang, and Paju in November.

From December, the scope has been extended to all cities and counties in the province, and the reception and dispatch tasks, which were previously separated by city and county, have all been integrated into the Gyeonggi Metropolitan Mobility Support Center.

Accordingly, administrative procedures have been simplified, and the existing city and county mobility support centers have been streamlined to focus on vehicle and driver operation and management.

The corporation expects that by adjusting the dispatch ratio based on metropolitan and local demand, the practical convenience of using approximately 1,209 disabled call taxis will improve, including reduced waiting times.

In addition, to improve telephone response rates, the corporation has been operating AI counselors since July and is providing a voucher taxi platform, among other institutional measures to support efficient mobility for transportation-vulnerable groups.

Min Kyung-seon, president of Gyeonggi Transportation Corporation, said, “The full dispatch of disabled call taxis, introduced step-by-step to guarantee the actual mobility rights of transportation-vulnerable groups, is now implemented across all 31 cities and counties in the province. We will provide efficient dispatch services reflecting users’ real-life mobility needs and enhance satisfaction through continuous improvements.”

Residents of Gyeonggi Province who wish to use the disabled call taxi service can apply through the Gyeonggi Metropolitan Mobility Support Center’s website, app, or call center.

This content was produced with the assistance of AI translation services.