Gwangju City Holds 9th Think Tank Meeting... Discusses Joint Response to Malicious Complaints

Gwangju City, Gyeonggi Province (Mayor Bang Se-hwan) announced on the 29th that it held the 9th Think Tank meeting of 2024 on the 27th.

Gwangju City, Gyeonggi Province, is holding the 9th Think Tank meeting of 2024 on the 27th. Photo by Gwangju City, Gyeonggi Province

The ‘Think Tank’ is composed of Grade 5 public officials with many years of experience and know-how in public service, and it is a meeting where various opinions are freely presented. This meeting was organized to discuss joint countermeasures against malicious civil complaints at the city level, following the previous meeting.

At the meeting, members of the ‘Think Tank’ as well as the Integrity Investigation Team, Administrative Support Team, Civil Complaints Administration Team, Legal Support Team, and lawyers attended together to discuss cases of malicious complaints and to debate solutions and measures to protect employees.

In particular, following the revision of the ‘Enforcement Decree of the Act on the Handling of Civil Complaints’ on the 29th of last month, the ‘Guidelines for Responding to Illegal Acts and Repeated Complaints by Complainants’ were distributed.

The main amendments include improving the recording system from manual recording by pressing a shortcut key when abusive language occurs to automatic recording from the start of the complaint call, with a pre-announcement message played so that the entire call can be recorded. Additionally, the call is now set to notify the caller when the recommended time of 15 minutes has elapsed and to end the call 5 minutes after the notification.

A Gwangju City official stated, “We consider it the duty of public officials to handle civil complaints kindly, fairly, and lawfully, but we will do our best to protect employees through strict responses to repetitive and chronic malicious complainants. We will also strive to establish a proper civil complaint culture where complainants and civil complaint officers respect and consider each other.”

This content was produced with the assistance of AI translation services.