DB Insurance Introduces Real-Time Accident Scene Departure Guidance Service

DB Insurance announced on the 19th that it has introduced and is operating a system (DB-S) that, for the first time in the industry, provides real-time guidance on the movement routes and estimated arrival times of dispatch personnel responding to accident scenes since last month.

Previously, customers could not check the route or arrival time of insurance company staff when requesting dispatch due to a traffic accident or other emergency situations. From now on, customers in emergency situations can check the route and location information of the dispatched staff in real time through a web page (URL) for on-site dispatch location inquiry sent to them.

Providing real-time information is expected to reduce the anxiety of customers in emergency situations and improve the efficiency of accident handling.

DB Insurance also plans to develop and provide a service that recommends excellent partner repair shops near the accident location so that customers can have their vehicles repaired with peace of mind.

Last year, DB Insurance was the first in the industry to introduce and provide a service that informs customers of the movement information of dispatch personnel responding to emergencies such as tire punctures or battery discharges.

A DB Insurance official said, “We will continue to improve various work processes occurring at customer contact points to innovatively enhance customer service.”

This content was produced with the assistance of AI translation services.