Yuhan-Kimberly Customer Satisfaction Center Obtains 'KS Service Certification'... "First Household Goods Company"

High Scores in Quality Management and Operational Systems
Introduction of Sign Language Video Consultation Service in Frequently Asked Questions

Yuhan-Kimberly announced on the 22nd that its Customer Satisfaction Center has obtained the ‘KS Service Certification (Customer Contact Center Service Division)’ administered by the Korea Standards Association.

Jinhee Kim, Director of Customer Satisfaction Headquarters at Yuhan-Kimberly (second from the right), attending the KS Service Certification plaque ceremony on the 21st. Photo by Yuhan-Kimberly

The KS Service Certification is a national certification system that allows businesses with service capabilities exceeding the Korean Industrial Standards to display the KS mark. Yuhan-Kimberly’s Customer Satisfaction Center (in collaboration with Will & Vision) received high scores in evaluation categories such as quality management, operational systems, and personnel management. In particular, it is known to have received positive evaluations for its empathetic communication skills that consider customers.

The Yuhan-Kimberly Customer Satisfaction Center provides convenient consultation services anytime and anywhere through phone, text, visible ARS, and chat. Recently, it also introduced ‘video consultation services’ and ‘sign language video consultation services’ for frequently asked questions.

The Customer Satisfaction Center also plays a role as a catalyst for product innovation. Customer expectations are discussed in depth at the Customer Voice Meetings held monthly, attended by key executives including the CEO. Representative cases of converting customer expectations into product innovation include summer season products ranging from diapers, sanitary pads, and incontinence underwear, to paper wet tissues and the Huggies Artificial Intelligence (AI) fitting room.

A Yuhan-Kimberly CS representative said, “Yuhan-Kimberly is the first company among household goods companies to receive this certification,” adding, “It is significant that consumer-centered management is objectively proven to be faithfully implemented at the Customer Satisfaction Center.”

This content was produced with the assistance of AI translation services.