Kyowon Group Steps Up for 'Timef' Victims... Providing Support Worth 8 Billion Won

Point Compensation for Tour Rebooking Customers If Refund Fails

Kyowon Group has decided to compensate customers affected by the delayed settlements of TMON and WEMAKEPRICE with its own points.

On the 26th, Kyowon Group announced that if customers who purchased Kyowon Tour products through TMON and WEMAKEPRICE cancel and repurchase but do not receive the final refund from TMON or WEMAKEPRICE, they will be compensated with Kyowon Group points.

Kyowon Group points can be used to purchase products from all affiliated companies. This compensation plan will support about 9,000 people with approximately 8 billion KRW.

Earlier, Kyowon Tour announced that it would introduce installment payments and advance deposit systems for customers who re-contract due to the unsettled payments issue of TMON and WEMAKEPRICE. Starting from the 29th, for high-cost products departing soon, customers who re-contract will pay 50% upfront and settle the remaining balance within 30 days after the trip ends.

For customers with trips departing in September, which allows for some scheduling flexibility, an advance deposit system will be introduced. Customers will pay a portion of the product price first and pay the remaining balance before the trip departure.

Kyowon Tour is currently sending customers scheduled to depart by the 28th on their trips normally, regardless of TMON and WEMAKEPRICE’s payment settlements. For customers departing after the 29th, the same travel services as the existing contracts will be provided through re-contracting.

This content was produced with the assistance of AI translation services.